You can always contact us for any return question at and issues Items sent back to us without first requesting a return will not be accepted. To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Further to these policies, should you have another order pending shipment or are likely to place another order soon, we will ship the corrected items to you in those orders where applicable.We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.We will meet all obligations under the Fair Trading Act. If you have any questions about our refund policy, please don’t hesitate to contact us on our email ( or Facebook page ( ). Orders placed with Untracked shipping are not eligible for any compensation of any sort.If the claim is accepted, then we will either refund you the full amount of the order or we will resend the order if we have the stock available.If your order is outside of New Zealand and is lost by the applicable post company, then we will make a claim on the shipment.Note that claims can take up to 1 month to resolve, we will keep in contact with you during this time as updates come to us from NZ Post / Courier Post.If the claim is denied, then we may refund the order with Store Credit in the form of a Gift Card Code or resend the order, this is at our discretion only and done on a case-by-case basis.If the claim is accepted, then we will either refund you the full amount of the order or we will try to resend the order if we have the stock.If your order is within New Zealand and is lost by NZ Post / NZ Couriers then we will make a claim on the shipment.If your order is lost by the courier company whilst in shipping we will look into refunding you based upon the below criteria. ![]() Refunds regarding orders lost in shipping: ![]() ![]()
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